Latest update: March 2025

1. Introduction

The Commercial Bakery Pty Ltd, trading as Trattoria Emilia ("Trattoria Emilia," "we," "us," or "our"), is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (https://www.emiliamelbourne.com.au/) and interact with our services.

By using our website and services, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please discontinue the use of our website and services.

For any privacy-related inquiries, you may contact us at:

Trattoria Emilia
Email: info@emiliamelbourne.com.au
Phone: (03) 9670 7214
Address: Rear of 360 Little Collins Street, Melbourne CBD, VIC, 3000

2. Personal Data We Collect

We collect and process personal data for various purposes, including providing our services, responding to inquiries, and ensuring the security of our website. The personal data we collect includes:

• Reservation Information: When you make a booking through OpenTable, we collect your name, email address, and phone number to manage your reservation.

• Payment Information: Payments made through our website are processed by Squarespace and Stripe. While we do not store credit card details, Stripe may collect and process payment information in accordance with its own privacy policy.

• Marketing and Newsletter Subscription: If you opt-in to receive our newsletter or promotional emails, we collect your name and email address for this purpose.

• Customer Inquiries and Feedback: When you contact us through our website’s contact form, we collect your name, email address, and any additional details you provide.

• Website Analytics: When you visit our website, we collect information such as your IP address, browser type, and pages visited. This data is collected using Google Analytics, Meta Pixel, and Microsoft Clarity to analyze website performance and user behavior.

• Function and Event Inquiries: When you submit a function inquiry through Typeform, we collect your name, contact details, and event-related information to respond to your request.

• Employment Applications: If you apply for a position at Trattoria Emilia, we collect information such as your name, contact details, and resume through Typeform.

• Cookies and Tracking Technologies: We use cookies to enhance user experience and collect website usage data.

3. Legal Basis for Processing Personal Data

We process personal data based on the following legal grounds:

• Contractual Necessity: We collect and process personal data when it is necessary to fulfill a contract with you, such as managing restaurant reservations or processing payments.

• Consent: We rely on your consent when processing data for marketing communications, newsletter subscriptions, and function inquiries. You may withdraw your consent at any time by contacting us or using the unsubscribe link in our emails.

• Legitimate Interests: We process personal data to improve our services, analyze website traffic, and respond to customer inquiries.

• Legal Obligations: We may process personal data to comply with legal requirements, including tax obligations.

4. How We Collect Personal Data

We collect personal data through the following methods:

• Directly from you when you make a reservation, contact us, submit a function inquiry, apply for a job, or sign up for our marketing communications.

• Automatically when you browse our website, through the use of cookies and analytics tools.

• From third-party platforms such as OpenTable for reservations, Stripe for payments, and Typeform for inquiries and applications.

5. Data Storage and Security

We take appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse. However, as we rely on third-party platforms for data processing, your information may be stored on their servers, which may be located in different countries.

The following third-party service providers process personal data on our behalf:

• OpenTable – for reservations

• Stripe (via Squarespace Checkout) – for payments

• Google Analytics – for website tracking

• Meta (Facebook Pixel) – for advertising and analytics

• Microsoft Clarity – for website user behavior analysis

• Typeform – for function inquiries and job applications

We ensure that these service providers comply with relevant data protection laws and implement appropriate security measures.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. The retention periods for different types of data are as follows:

• Reservation and Order Data: Stored according to OpenTable’s retention policies.

• Marketing Email Data: Stored until you unsubscribe or withdraw consent.

• Function and Event Inquiries: Retained as long as necessary to process and respond to the inquiry.

• Employment Applications: Deleted after 12 months if the applicant is not hired.

If you request data deletion, we will remove your personal data unless we are legally required to retain it.

7. Sharing of Personal Data

We do not sell, rent, or share personal data with third parties for marketing purposes. However, we may share personal data with:

• Third-party service providers listed in Section 5 to process payments, manage reservations, and analyze website usage.

• Legal authorities if required by law.

We do not share personal data with food delivery platforms such as Uber Eats or DoorDash.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: The right to request a copy of the personal data we hold about you.

• Correction: The right to request correction of inaccurate or incomplete data.

• Deletion: The right to request the deletion of your personal data, subject to legal obligations.

• Objection: The right to object to data processing, including marketing communications.

• Withdrawal of Consent: The right to withdraw consent for marketing communications at any time.

To exercise your rights, please contact us at info@emiliamelbourne.com.au.

For reservation data, deletion requests should be made directly through OpenTable, after which we will confirm the removal from our records.

9. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and collect analytics data. These include:

• Essential cookies – necessary for website functionality.

• Analytics cookies – used by Google Analytics, Meta Pixel, and Microsoft Clarity to track website performance.

You can manage cookie preferences through your browser settings.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website, and if significant, we will notify users through email or website notifications.

11. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Trattoria Emilia
Email: info@emiliamelbourne.com.au
Phone: (03) 9670 7214
Address: Rear of 360 Little Collins Street, Melbourne CBD, VIC, 3000